Shipping Information

All packages are shipped Monday-Friday within at least one business day after order is placed.

Domestic Shipping

All Sanos domestic orders shipping via USPS First Class with tracking and delivery confirmation 3-10 Business Days

Method Ship Time Cost Rules
Economy 3-10 Business Days No Cost Flat Rate N/A
USPS Priority 2-3 Business Days No Cost in the USA N/A

International Shipping

All international orders are shipped via USPS. Please see below for an outline of shipping methods and times. To get a shipping quote, add item(s) to card and apply address info.

Method Ship Time Cost Rules
First Class International 30–35 Business Days (4 to 5 Weeks) Calculated by Item Weight Package Weight Must Be Less Than 4 lbs.
Priority International 7–15 Business Days (1 to 2 Weeks) Calculated by Item Weight N/A
Express International 1–7 Business Days Calculated by Item Weight N/A

International packages do not include tracking information after leaving the US. All International packages are insured for cost of goods plus shipping cost. We reserve the right to wait at least 30 days before filing an insurance claim. Buyers are responsible for all taxes and/or duties imposed by their country.

Returns

If your item is damaged please refer to the warranty claim.

If you are not satisfied with your Sanos Eyewear purchase you may return the goods free of charge within 90 days of the original purchase date.

  • Proof of Purchase (Email receipt)
  • Product must be returned unused in its original packaging.
  • You will be credited for the purchase less original freight cost.
  • Customers returning product not in the original condition may be subject to a re-stocking fee of up to 30% of the total amount of the original purchase price.

Please note:

Returns are ONLY valid if item was purchased through Sanos Eyewear (www.sanoseyewear.com), is within 90 days of purchase, and is still in the condition it was received.

PURCHASES OF SALE ITEMS ARE FINAL. Any item purchased at a discounted sale price or on our Sale page (www.sanoseyewear.com) for a refund. *Full priced items bought with a discount code still qualify for a refund.

How to receive a refund on your Sanos product

Print out and complete the return form and send it in with your Sanos product. We encourage you to send your Sanos product by a traceable method (such as Fed Ex or UPS), as Sanos Eyewear is not responsible for lost or misdirected packages. For non-delivery or further information, email us at customercare@sanoseyewear.com.

Once we have received your package expect up to 6 business days of processing time for your return.

For further questions regarding receiving a refund on Sanos products please contact customercare@sanoseyewear.com.

Note: Items purchased from an Authorized retailer must be returned to the place of purchase.

Exchange

If your Sanos product is damaged please refer to the warranty claim.

  • If you are not satisfied with your selection from your online purchase you may exchange the goods as long as they were purchased through Sanos Eyewear (www.sanoseyewear.com), is within 90 days of purchase, and is still in the condition it was received.
  • Product must be returned unused in its original packaging.
    Customers returning product not in the original condition may be subject to a re-stocking fee of up to 30% of the total amount of the original purchase price.

*Please note:  You could be subject to paying any price difference if the product you are exchanging for has a higher cost of $15 or more. In such cases, an electronic invoice link will be sent over to the email provided in the exchange form and the exchange will not be processed until payment for said invoice is submitted.

How to exchange your Sanos product:

Print out and complete the exchange form and send it in with your Sanos product. We encourage you to send your Sanos product by a traceable method (such as USPS, Fed Ex or UPS), as Sanos Eyewear is not responsible for lost or misdirected packages. For non-delivery or further information, email us at customercare@sanoseyewear.com.

Once we have received your package expect up to 6 business days of processing time for your exchange.

For further questions regarding exchanging Proof products please contact customercare@sanoseyewear.com.

Note: Items purchased from an Authorized retailer must be returned to the place of purchase.

How to make a Warranty Claim

First, read through the warranty policy to verify that you qualify.

Print out and complete the warranty claim form and send it in with your Sanos product. We encourage you to send your Sanos product by a traceable method (such as USPS, Fed Ex or UPS), as Sanos Eyewear is not responsible for lost or misdirected packages. For non-delivery or further information, email us at customercare@sanoseyewear.com.

Once we have received your package expect up to 6 business days of processing time for your warranty claim.

For any questions regarding the Sanos warranty policy please contact customercare@sanoseyewear.com.

Sanos Eyewear Warranty Policy

We offer a 1 year warranty, from purchase date, on any manufacturer’s defect that may occur in the materials or workmanship of your Sanos Eyewear product. Sanos Eyewear has sole discretion to determine what qualifies as a manufacturer’s defect. Any apparel is not covered under this 1 year warranty policy.

Sanos Eyewear will only authorize the warranty claim if the product was purchased from our online store or one of our authorized dealers within the US. If you purchased the product from one of our national retailers please contact them directly. Questions about verification of authorized dealers should be sent to Sanos. This warranty lasts up to 1 year from the purchase date. This warranty covers all parts of your Sanos product, excluding lenses, and applies to all types of manufacturing defects or failure. Scratched lenses as a result of normal use are not covered by this warranty. The warranty program does not cover product that is lost, stolen, dropped, shattered, sat on, or damaged in any other way incurred by excess force from the user.

The 1 year warranty does cover Prescription frames, but does NOT cover prescription lenses. Please do not return any frames with your prescription lenses inserted; we are not responsible for any prescription lenses that are received here at the Sanos Eyewear facilities.

For breach of any written or implied warranty on this product, the consumer is limited any damages of repair of the product or replacement with an identical or equivalent style, at the election of Sanos Eyewear. Sanos Eyewear is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of this product. Note: some states do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitations or exclusion may not apply to you.

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